| Customer Care Cards |
 To help OfficeWare reach its goal of 100% customer satisfaction, our customer service representatives (CSRs) distribute a Customer Care Card after every service or maintenance call.
Your CSR will use this card to review the steps performed and any repairs made.
The Customer Care Card also contains a postage-paid reply card with a survey where you can rate your level of satisfaction with the service rendered. Any “fair” or “poor” ratings are assigned to OfficeWare’s Customer Vision Manager for immediate follow-up and resolution to the customer’s satisfaction.
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| 2006 Care Card Results |
| OfficeWare's 2006 care card return showed strong results. Based upon 17,227 service calls OfficeWare received a 55% response rate with 99.6% coming back "excellent" or "good". |
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Fill Out On-line Customer Care Card |
