 Customer Vision Manager
Customer Vision means "seeing our business through the customers’ eyes and responding, as a team, to exceed their expectations."
At OfficeWare, we strive for 100% customer satisfaction. To help us accomplish this, we welcome your comments and concerns. In fact, we have several support programs in place to receive your feedback.
When a customer concern is brought to our attention, either through our annual survey, customer care cards, a phone call or email, or during a customer visit, OfficeWare's Customer Vision Manager uses the following processes to ensure the concern is resolved in a timely manner.
- The customer's concern is logged into our customized software package, assigned a tracking number and a priority level, and assigned to the appropriate manager at OfficeWare.
- Our customer concern software automatically routes the details of the concern to the manager assigned.
- The priority level automatically establishes the time frame expected for the concern to be resolved by the manager assigned.
- If the concern is not resolved within the expected time frame, the call automatically is escalated to the next level of management.
- In the rare instance where the concern is not quickly resolved, it will automatically escalate to the Vice President of Customer Service for immediate resolution.
- A customer concern is considered resolved when the customer has indicated they are satisfied with our resolution.
- If you would like to know more, or if you have a question or concern, please call OfficeWare's Customer Vision Manager at (800) 888-2797 or send an email to info@officeware.com.
|
